FAQ
Here we have collected the most frequently asked questions. Please read them before contacting support.
Shipping Information
What shipping methods are available?
We use Aramex to deliver customers’ parcel. Also, our customers can choose to pick up in our store at 104b Lansford Crescent, Avondale, Auckland. We are open from 9:00am to 5:30pm, from Monday to Saturday.
Do you ship nationwide and how much does it cost?
Yes, we provide nationwide shipment. The shipment cost varies by different regions that defined by Aramex.
How might I track my order?
Once we send our customers’ order out, they will receive an Email with a tracking number. They can track their parcel status from the link below: https://www.aramex.co.nz/tools/track/
How long does it take for my order to arrive?
Normally, our customer can except their order to be delivered within three working days in Auckland while five working days national wide. But there could have exceptions due to different reasons. Please contact us at 09-8209218 or visit https://www.aramex.co.nz for more information if you feel your order is delayed
Payment Information
What payments methods are available?
We accept Debit/Visa card, Bank Transfer and Cash in store.
Is Afterpay availible?
No, Afterpay is not available at the moment.